MicrocemMicrocem

Privacy Policy

Microcem · A Trading Name of Allsafe Access Property Maintenance Pty Ltd

ABN: 15658674947 QBCC Licence: 15311355 Registered Office: 27/30 Mudgeeraba Road, Mudgeeraba QLD 4213 Contact: info@microcem.com.au · 0435 055 266 Website: microcem.com.au

Version 1 · Effective from 01 June 2026

1. About this Policy

This Privacy Policy explains how Microcem collects, uses, holds, discloses and protects your personal information. It applies to information collected through our website, by phone, by email, in person, on site and through any other interaction you have with us.

Microcem is a trading name of Allsafe Access Property Maintenance Pty Ltd. In this Policy, references to we, us and our mean Microcem and Allsafe Access Property Maintenance Pty Ltd. References to you and your mean the individual whose personal information we hold.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business activities. The kinds of personal information we typically collect include:

Contact and identification information

  • name
  • email address
  • telephone number
  • postal address
  • the address of the property at which work is to be carried out

Project information

  • the scope of work you are enquiring about or have engaged us for
  • photographs and videos of the site, the existing surface and the completed works
  • design preferences, colour and finish selections, and drawings or plans you share with us
  • information about the property, building, room or area where work is to be carried out

Account and financial information

  • billing and payment details
  • ABN or business name where applicable
  • invoicing and account history

Communications

  • the content of your communications with us by email, phone, SMS, contact form, social media direct message or in person
  • feedback, reviews and testimonials you choose to provide

Website information

  • IP address and device information collected automatically by our website
  • pages visited and the way you interact with our website
  • information collected through cookies and similar technologies as described in clause 12

We do not generally collect sensitive information. If we do need to collect any sensitive information, we will obtain your consent before doing so unless an exception in the Privacy Act applies.

3. How We Collect Personal Information

We collect personal information directly from you in most cases, including when you:

  • contact us through our website, by phone or by email
  • submit an enquiry, request a quotation or provide project details
  • engage us to carry out work
  • pay an invoice
  • provide feedback, reviews or testimonials
  • interact with us on social media

We may also collect personal information from third parties, including:

  • the person who arranged for us to attend a site (for example, a builder, designer, owner's representative, real estate agent or property manager)
  • referrers
  • public sources such as ASIC, the QBCC licence register, business directories and social media
  • our service providers and suppliers

If we collect personal information about you from a third party, we will take reasonable steps to ensure that you are made aware of the matters set out in this Policy.

4. Why We Collect Personal Information

We collect, hold, use and disclose personal information for purposes connected with our business, including to:

  • respond to your enquiry and provide you with a quotation
  • enter into a contract for the supply of our services
  • carry out the work and communicate with you about the project
  • supply, schedule and deliver materials and trades to the site
  • issue invoices and process payments
  • provide customer support before, during and after the work
  • maintain records of the work carried out, including photographs and project files
  • promote our business through portfolio images, testimonials and case studies (in a way that does not identify your specific address or personal details without consent)
  • send you information about our services, offers, articles and updates where you have consented to receive direct marketing
  • manage warranty, defect and maintenance enquiries
  • meet our legal, regulatory and accounting obligations
  • maintain the security and integrity of our website and our business systems
  • handle complaints, disputes and any legal matter that may arise

If you do not provide the personal information we request, we may not be able to provide a quotation, enter into a contract or perform work for you.

5. Direct Marketing

From time to time we may use your contact details to send you direct marketing communications about our services, completed projects, articles and offers. We will only send you marketing communications where:

  • you have consented to receive them, or
  • you would reasonably expect to receive them having regard to your prior dealings with us

You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email, replying STOP to a marketing SMS, or contacting us using the details in clause 14. We will action opt-out requests promptly.

We comply with the Spam Act 2003 (Cth) in relation to all commercial electronic messages we send.

6. Sharing and Disclosure

We share personal information with other parties only where necessary for our business and in accordance with this Policy. The categories of parties with whom we may share personal information include:

  • Suppliers and trade partners including the manufacturer of the materials we apply, where information about the project is relevant to the supply, warranty or technical support
  • Sub-contractors and trades engaged in connection with your project
  • Our advisers including accountants, insurers, legal advisers and consultants
  • Service providers that support our business, including IT, hosting, email, accounting, customer relationship management, payment processing and marketing platforms
  • Government, regulatory and judicial authorities where disclosure is required or authorised by law
  • Insurers in the event of a claim or dispute
  • A successor business in the event of a sale, merger or restructure of our business

We do not sell personal information to any third party. We do not share personal information with any third party for that party's own direct marketing use without your consent.

7. Overseas Disclosure

We use cloud-based service providers for various aspects of our business. Some of these providers store or process information in Australia and some in countries other than Australia, including the United States and other locations. The principal overseas jurisdictions in which our service providers operate may include the United States and the European Union.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, including by selecting service providers that publish privacy commitments aligned with applicable privacy laws.

8. Storage and Security

We store personal information in physical and electronic systems controlled by us or by our service providers. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including:

  • access controls and authentication for our business systems
  • secure storage of physical records
  • selection of cloud service providers with appropriate security practices
  • staff training on privacy and information handling
  • secure disposal of records that are no longer required

No system is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee that personal information transmitted over the internet or stored electronically will be free from unauthorised access in all circumstances.

9. Notifiable Data Breaches

We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information we hold, we will assess the breach in accordance with the scheme and, where required, notify the Office of the Australian Information Commissioner and the affected individuals.

10. Retention

We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, and for any further period required by law. Project records, contract records and financial records are typically retained for the period required by Australian tax and regulatory law.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with the Australian Privacy Principles.

11. Access and Correction

You may request access to the personal information we hold about you, and request correction of any personal information that you consider is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details in clause 14. We will respond to your request within a reasonable period.

There is no charge for making a request. We may charge a reasonable fee for compiling and providing access to a substantial volume of records, and we will let you know in advance if a fee applies.

We may decline a request for access or correction in the limited circumstances permitted by the Privacy Act. If we decline a request, we will provide written reasons.

12. Cookies and Website Analytics

Our website uses cookies and similar technologies to record information about your visit and to improve the operation of the website. Cookies are small text files that are stored on your device when you visit a website.

We use cookies for purposes including:

  • to remember your preferences and settings
  • to understand how visitors use our website
  • to support marketing and remarketing activities

You can control cookies through your browser settings. If you disable cookies, some features of our website may not function correctly.

We may use third-party analytics and advertising tools (such as Google Analytics and similar) to understand how visitors use our website and to improve our services. Information collected by these tools is governed by the privacy policies of the relevant provider.

13. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance using the details in clause 14. We will acknowledge your complaint within a reasonable period and will investigate and respond.

If you are not satisfied with our response, you may refer the complaint to the relevant regulator.

14. Contact Us

For privacy enquiries, access and correction requests, or complaints, contact us at:

  • Email: info@microcem.com.au
  • Phone: 0435 055 266
  • Post: 27/30 Mudgeeraba Road, Mudgeeraba QLD 4213

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements and other factors. The current version of this Policy is published on our website. The version effective at the time you interact with us is the version that applies.

This Privacy Policy is issued by Allsafe Access Property Maintenance Pty Ltd trading as Microcem.