Terms of Service

Microcem · A Trading Name of Allsafe Access Property Maintenance Pty Ltd

ABN: 15658674947 QBCC Licence: 15311355 Registered Office: 27/30 Mudgeeraba Road, Mudgeeraba QLD 4213 Contact: info@microcem.com.au · 0435 055 266 Website: microcem.com.au

Version 1 · Effective from 01 June 2026

1. About these Terms

These Terms of Service (Terms) govern your use of the Microcem website and the supply of our quotation, design, application and installation services for microcement and related surface finishes.

By using our website, requesting a quotation, accepting a quotation, or engaging us for any work, you agree to be bound by these Terms.

These Terms set the general framework for our relationship with our customers. Each project will also have its own project-specific terms, which may include additional terms beyond these Terms, contained in the Quotation, the scope of works, the project-specific building contract (where applicable) or other written agreement we enter into with you for that project. The project-specific terms form part of the Contract for that project alongside these Terms. Where there is any conflict between these Terms and a project-specific written agreement, the project-specific agreement prevails for that project.

For residential construction work that requires a regulated building contract under applicable Queensland building law, a separate building contract complying with that law will be entered into in addition to these Terms.

2. Who We Are

We are Allsafe Access Property Maintenance Pty Ltd, trading as Microcem. We are a Queensland-based trade applicator of microcement and related surface finishes. We hold a current Queensland Building and Construction Commission (QBCC) licence appropriate to the work we undertake. Our QBCC licence number is set out at the top of these Terms.

We are an independent trade applicator. We are not an agent, employee, affiliate, representative, subsidiary, distributor or joint venture partner of any Manufacturer whose products we apply. We do not act on behalf of any Manufacturer, and any reference to a Manufacturer is a reference to the supplier of the Products only.

In these Terms, references to we, us and our mean Microcem and Allsafe Access Property Maintenance Pty Ltd. References to you and your mean the customer engaging us.

3. Definitions

In these Terms:

Works means the application, installation and related services we agree to perform for you under a quotation or contract.
Site means the premises at which the Works are to be carried out.
Substrate means the existing surface or structure to which the microcement or related finish is to be applied, including the structural substrate beneath it.
Product means the microcement, primers, sealers, additives and related materials supplied as part of the Works.
Manufacturer means the manufacturer of the Product.
Quotation means the written quotation we issue for the Works.
Contract means the agreement between you and us for the supply of the Works, comprising the Quotation, these Terms, any project-specific contract documents, and any written variations.

4. Use of Our Website

Our website is provided for general information about Microcem, our services and our completed work. The content of our website is the property of Microcem or used by us with permission. You may view and print pages from our website for your personal, non-commercial use, but you may not reproduce, modify, distribute or commercially exploit any content from our website without our prior written consent.

We make reasonable efforts to keep the information on our website accurate and current, but we do not guarantee that the website or its content will be free from errors or interruptions. Information on our website does not constitute a binding quotation or offer to supply.

5. Quotations

We provide written quotations on request. A Quotation is valid for thirty (30) days from the date of issue unless otherwise stated. After expiry, pricing, scope and availability are subject to review.

A Quotation is based on the information you provide, our site inspection (where conducted), and our visual assessment of the Substrate and Site at the time of inspection. It does not include work or materials beyond the scope stated in the Quotation.

Where a Quotation is provided without a prior on-site inspection, the pricing and scope are indicative only and are subject to confirmation after our site inspection.

Unless otherwise stated, our Quotations are exclusive of GST. GST is shown separately on our invoices.

6. Contract Formation

A Contract between you and us is formed when:

you accept a Quotation in writing (by email or signed acceptance), and
you pay the deposit, and
where required by applicable law, the relevant regulated building contract is also signed.

These Terms apply to all Contracts. Where a regulated building contract is required, it is a separate document that complies with applicable Queensland building law.

7. Deposit and Payment

A deposit is payable on Contract formation. The deposit amount is set out in the Quotation. For domestic building work, the deposit will not exceed the maximum permitted under applicable law.

For Works exceeding the value set out in the Quotation, progress payments may be required at the stages set out in the Quotation or regulated building contract.

Final payment is due on practical completion of the Works.

Payment is made by the methods set out on our invoice. Time for payment is of the essence. If payment is not received by the due date, we may charge interest at a reasonable commercial rate, suspend further work, and recover reasonable costs of collection.

We retain title to materials supplied until full payment for the Works is received.

8. Scope of Works

The Scope of Works is set out in the Quotation. Unless expressly included in the Quotation, the following are not included in the Works:

demolition, removal or relocation of existing finishes, fixtures, fittings, joinery, plumbing fixtures, electrical fittings, appliances, furniture or building elements
structural alterations to the Substrate or to the Site
plumbing, electrical, gas, mechanical or waterproofing work
supply, design, installation, repair or certification of waterproofing membranes
scaffolding, access equipment, hoardings or traffic management
removal of waste, packaging or debris beyond standard site clean
protection of areas adjacent to the Works
building approvals, certifier engagement or compliance certification
design or specification of the Works beyond the scope set out in the Quotation

If any of these items are required, they will be quoted and contracted separately, or carried out by other trades engaged by you.

9. Your Obligations

You agree to:

give us safe, lawful and unobstructed access to the Site during agreed working hours
ensure the Site is clear of fixtures, furniture, personal belongings and obstructions in the areas of the Works before we commence
provide power, water, lighting and amenities at the Site at no cost to us
ensure the Substrate is structurally sound and suitable to receive the Works
ensure all necessary approvals, permits, certifications and approvals from owners corporations, body corporates, landlords or other parties are in place
make project decisions and selections within the timeframes we reasonably request
pay the Contract sum and any approved variations in accordance with these Terms

If you fail to meet these obligations, we may suspend the Works, charge for additional time, and seek recovery of any losses we suffer as a result.

10. Substrate, Waterproofing, Design and Chain of Responsibility

Our scope. The Works are an applied surface finish. Our scope is limited to the application of microcement and related surface finishes to a Substrate that has already been designed, constructed, waterproofed, certified and prepared by others. We do not build, construct, certify or prepare the underlying build, the Substrate or the waterproofing system. We do not act as the project designer, builder, building certifier, engineer, waterproofer or building consultant.

What is not our responsibility. We are not responsible for, and do not certify, the design, construction, structural integrity, dryness, soundness, level, flatness, moisture content, falls, drainage, joints, movement provisions, waterproofing, vapour control, or compliance with the National Construction Code, Australian Standards or any other applicable law or technical specification, of:

the Substrate
the structure to which the Substrate is fixed
the waterproofing system or membrane
any other building element, finish, fixture, fitting or service at the Site

Whose responsibility those matters are. Those matters sit with the parties responsible for them under your project, including (as applicable):

your builder, for the design and construction of the Substrate and the surrounding building works
your structural engineer, for structural integrity, loading, deflection, movement provisions and engineering certification
your architect or designer, for the suitability of design, materials and finishes for the intended use and the application area
your waterproofer, for the waterproofing membrane, its installation and its compliance with applicable Australian Standards including AS 4858 and AS 3740, and its certification
your hydraulic, electrical and other trades, for their respective scopes
the building certifier, for compliance with the National Construction Code and applicable law

Your responsibility, with your project team. Before engaging us, it is your responsibility (and the responsibility of your project team, including your builder, engineer, architect, designer, waterproofer and certifier) to confirm that:

microcement and the surface finish proposed in the Works are suitable for the intended application area, intended use, exposure conditions and the project as a whole
the Substrate meets Australian Standards, the National Construction Code and any other applicable technical requirements for the receipt of an applied surface finish
the waterproofing system, where required, has been designed, installed and certified to applicable standards
all pre-existing trades work (including waterproofing, falls, drainage, structure, expansion and movement joints) has been carried out, confirmed and certified in accordance with applicable law and standards
all design decisions, material selections and project-specific approvals are in place

Our visual inspection. Before commencing the Works we will inspect the Substrate visually for obvious surface conditions that affect the application of microcement (such as visible moisture, dust, debris, surface contamination, significant level variation or visible damage to the surface). Our visual inspection is limited to surface condition relevant to the application of microcement. It is not a structural assessment, a moisture survey, a waterproofing inspection or a code compliance check, and is not a substitute for the inspections, certifications and approvals to be performed by your project team and the building certifier.

If our visual inspection identifies a surface condition that affects the application of microcement, we will notify you in writing. You may then engage us, or another suitable trade, to carry out remedial preparation work at additional cost; accept the Substrate condition as-is, in which case the Works will proceed on the basis that the Substrate condition is your responsibility and not ours; or terminate the Contract, in which case we will refund the deposit less reasonable costs incurred to that point.

Outcome of failures arising outside our scope. Failure of the Works, or of the surface finish, arising from any condition or failure of the Substrate, the underlying structure, the waterproofing system, the surrounding build, the design, the prior trades work, the conditions of use, or the project's compliance with applicable law or standards, is not our responsibility, is not a defect of our workmanship, and is not a matter for which we are required to provide remedy under these Terms.

Nothing in this clause limits or excludes any non-excludable consumer guarantee or other right you may have under the Australian Consumer Law in respect of the services we supply.

11. Microcement is Handcrafted, Colour, Variation and Application

Microcement is a handcrafted, applied surface finish. Variation in colour, tone, texture, sheen, edge profile, joint placement, trowel marks and surface character is an inherent characteristic of the product and the application method, and is part of the aesthetic of microcement.

Colour selection and written approval. Colour, sheen and finish are your selections. Before commencement of the Works, you must select the colour, sheen and finish from our available range or from samples we provide, and confirm your selection in writing (by email, signed selection sheet or other recorded confirmation). We will apply only the colour, sheen and finish as confirmed by you. We do not select colours, sheens or finishes on your behalf, and we are not responsible for a colour or finish outcome that reflects your selection.

You acknowledge that:

physical samples, sample boards, swatches, digital images and photographs of prior projects are indicative only
the completed surface will vary from any sample, swatch or reference image
ambient lighting, surrounding finishes, room scale, substrate, time of day, sun exposure and seasonal change all affect how the colour appears in your setting
screens, photographs and printed materials do not reproduce colour accurately and should not be relied on as an exact reference

Natural and tonal variation. Variation in tone, depth of colour, mottling, blooming, pigment density, lightening and darkening within the same surface, between batches of material, and between adjacent areas of the Works, is inherent to the handcrafted nature of the product. This kind of variation is not a defect.

Trowelling and application technique. Microcement is applied by hand. Trowel marks, brush marks, edge marks, lap marks, application strokes, surface undulations, joint placement at internal corners and movement points, and the visible character of the application technique are inherent features of the finished product. They are not defects.

Batch and supply variation. The product is supplied in batches. Variation in pigment, particle size, consistency and curing characteristics can occur between batches. Where the Works span multiple batches, or where any subsequent reseal, top-up, repair or future work is performed using a different batch, additional visible variation may result. This is normal and is not a defect.

By accepting our Quotation and engaging us for the Works, you acknowledge that microcement is a handcrafted finish, that the visual outcome reflects the nature of the product and the conditions of application, and that differences between samples, reference images and the final result are inherent to the product. Differences of this kind are not defects and do not entitle you to remedy under these Terms.

Nothing in this clause limits or excludes any non-excludable consumer guarantee or other right you may have under the Australian Consumer Law or any other applicable law.

12. Wet Areas and Specialised Applications

For internal wet areas (bathrooms, laundries, showers, kitchens), the Works are applied over a waterproofing membrane that complies with AS 4858. Where waterproofing is included in the Quotation, we carry out the waterproofing in accordance with applicable Australian Standards and the project requirements. Where waterproofing is not included in the Quotation, you are responsible for arranging compliant waterproofing by a qualified party in advance of our attendance.

For external applications, commercial wet areas and other specialised applications, the Works follow any Manufacturer-published specification and application guidelines and the National Construction Code requirements applicable to the project.

13. Manufacturer Product Warranty

The Products applied as part of the Works are supplied by the Manufacturer. Any product warranty offered in connection with those Products is a limited product warranty given by the Manufacturer (not by us), on the Manufacturer's own terms, conditions, exclusions and limitations, and is governed by the Manufacturer's warranty document as published by the Manufacturer from time to time.

We are an independent trade applicator and are not affiliated with the Manufacturer. We do not give, extend, modify, vary, restate or guarantee the Manufacturer's product warranty. We do not make any representation about the scope of cover, the duration, the exclusions, the conditions, the claims process or the remedies available under the Manufacturer's product warranty beyond what the Manufacturer itself publishes in its own warranty document.

You should obtain and review the Manufacturer's published warranty document directly, and rely on that document rather than on any summary, characterisation or reference to that warranty made by us, in our marketing materials, or by any third party.

The Manufacturer's product warranty addresses the Products as manufactured. It does not cover the workmanship of our application or installation work, which is the subject of our separate workmanship guarantee in clause 14, nor does it cover items that the Manufacturer excludes under its warranty.

Where you wish to make a claim under the Manufacturer's product warranty, the claim is made with the Manufacturer directly in accordance with the Manufacturer's published warranty document. We can assist you to lodge a Manufacturer warranty claim where appropriate, but we are not the party giving the warranty and we have no authority to determine, vary or settle any claim under it.

The Manufacturer may change, vary, supersede, restrict or withdraw its warranty terms at any time in its sole discretion. Any change made by the Manufacturer to its warranty terms (whether before or after the supply of the Products to your project) is a matter between the Manufacturer and the holder of the warranty. It is not within our control or responsibility, and we do not undertake to monitor, advise or notify you of any change made by the Manufacturer. You should refer to the Manufacturer's then-current published warranty document when relying on it.

Nothing in these Terms creates any obligation on the part of the Manufacturer, gives you any rights against the Manufacturer, or binds the Manufacturer in any way. The Manufacturer is not a party to these Terms. Your rights against the Manufacturer (if any) arise only under the Manufacturer's own warranty document and applicable law, and are unaffected by these Terms.

14. Our Workmanship Guarantee

We guarantee that the Works will be carried out:

in a competent and workmanlike manner
in accordance with any Manufacturer-published application guidelines current at the time of installation
in accordance with relevant Australian Standards and the National Construction Code as applicable to the Works

Our workmanship guarantee is in addition to any rights you have under the Australian Consumer Law and any other non-excludable statutory rights that apply to the Works.

15. Defects

If you consider that there is a defect in our workmanship, you must notify us in writing as soon as reasonably possible after becoming aware of it. Your notice must describe the alleged defect, the location and the symptoms observed, and provide photographs or other reasonable evidence.

On receipt of a defect notice, we will arrange to inspect the Works at a mutually convenient time. If we agree that the Works contain a workmanship defect, we will remedy the defect within a reasonable period and at our cost.

The following are not defects in our workmanship:

normal wear and tear of the surface finish over time
aesthetic variation that is inherent to the handcrafted microcement product, as described in clause 11
damage caused by the Site or Substrate, including movement, settlement, moisture ingress, structural failure, prior repair work and latent conditions
damage caused by you, an occupier, a tenant, your contractors or any third party
failure of waterproofing, plumbing, drainage or other building elements not part of the Works
failure or wear of the Manufacturer's Product itself (which is a Manufacturer matter, see clause 13)
inadequate or incorrect maintenance, including failure to reseal or to maintain the surface in accordance with our maintenance recommendations or any Manufacturer-published maintenance guidance
exposure to chemicals, abrasives or use beyond the design conditions of the Product

Nothing in this clause limits any non-excludable right you have under the Australian Consumer Law or any other applicable law.

16. Maintenance

Microcement surfaces require ongoing owner-borne maintenance. Where the Manufacturer has published a maintenance guide for the relevant Product, that guide should be followed alongside any maintenance recommendations we provide. Standard maintenance items include:

routine cleaning with CEMHER neutral pH cleaners only (no acidic, alkaline or abrasive cleaners)
avoiding standing water, harsh chemicals, solvents and high-strength cleaning agents
periodic resealing as the sealer reaches the end of its current life
protection of edges, corners and high-wear areas

The sealer is a consumable, protective layer of the system. It wears over time and reaches the end of its life. Resealing at that point is a planned maintenance item, comparable to repainting a render or recoating a timber finish. The reseal cycle varies by environment and use.

We can supply maintenance products and arrange reseal services on request. Resealing and maintenance are owner-borne costs and are not warranty items.

Failure to maintain the surface in accordance with our maintenance recommendations or any Manufacturer-published maintenance guidance may affect both the Manufacturer product warranty and our workmanship guarantee.

17. Variations

Variations to the Scope of Works (including additional work, changes to specification, changes to materials or colours, and changes to the schedule) must be agreed in writing before the variation work is carried out.

A written variation will set out the change, the additional cost (if any) and any change to the program. Variations form part of the Contract once accepted by both parties.

Verbal variations are not binding on us and will not be performed unless confirmed in writing.

18. Timing

We will use reasonable efforts to commence and complete the Works within the dates set out in the Quotation or Contract. Dates are estimates and are subject to:

Site readiness and access
weather conditions (for external work)
availability of materials
variations agreed during the Works
delays caused by you, other trades, or third parties
circumstances beyond our reasonable control

Time is not of the essence in relation to the dates set out in the Quotation or Contract, except where expressly stated in a separate written agreement. To the extent permitted by law, we are not liable for delay, indirect or consequential losses arising from any delay to commencement or completion.

Nothing in this clause limits or excludes any non-excludable right you may have under the Australian Consumer Law (including the right to have services supplied within a reasonable time) or any other applicable law.

19. Photography, Recording and Marketing Consent

By accepting these Terms and engaging us for the Works, you consent to us photographing and video recording, during the application and after completion, the Works themselves, the microcement and related finishes, and the surrounding aesthetic areas at the Site, for use in our portfolio, on our website, on social media platforms, in print and digital marketing materials, in advertising, in proposals to prospective customers and for general business and promotional purposes.

Our photographs and recordings will focus on the surface finishes and their immediate aesthetic context. We will not photograph or record:

your personal belongings, possessions, family photographs, documents or items containing personal information
you, members of your household, your guests, your employees or any other identifiable person, without that person's consent
areas of the Site that you have asked in writing to be excluded from photography

We will not publish or disclose, in connection with any photograph or recording, your specific address, the property's identifying location details, your name, your contact details, or any other personal information that identifies you or your property, unless you give us prior written consent to do so.

If you wish to opt out of this photography and marketing consent, or you require confidentiality of the Site location, the project identity, the design or any other aspect of the Works, you must notify us in writing before commencement of the Works. We will respect your request and adjust our photography, recording and use accordingly.

If you provide a testimonial, review or feedback to us, you consent to us using it in our marketing materials with attribution by first name only, unless you give us prior written consent to fuller attribution.

20. Site Safety

We carry out our work in accordance with the Work Health and Safety Act 2011 (Qld) and the relevant Codes of Practice. You agree that:

the Site will be maintained in a safe condition for our crew during the Works
children, pets and other occupants will be kept away from the Works areas
hazards on Site (electrical, structural, chemical, biological) will be disclosed to us in advance
you will not permit other trades to work in the immediate vicinity of the Works in a manner that creates a safety risk

Where required by applicable work health and safety law, by a principal contractor or by the specific risk profile of the Works, we prepare and maintain a Safe Work Method Statement (SWMS) and any other safety documentation appropriate to the Works, and make these available on request. We also provide product safety data sheets for materials supplied as part of the Works where these are required.

Where the Works form part of a larger construction site, you or the principal contractor for the Site are responsible for site-wide work health and safety coordination, the site work health and safety management plan, induction processes and the coordination of trades on Site. We will work in accordance with the site safety arrangements in place when we attend.

We may suspend the Works if Site conditions are unsafe, and recommence when safe conditions are restored.

21. Insurance

We hold and maintain throughout the period of any Contract:

public liability insurance with a current limit of indemnity of $20,000,000 (twenty million Australian dollars)
workers compensation insurance for our employees as required by applicable law

Certificates of currency for our current policies are available on request.

You are responsible for insuring the Site, your fixtures, fittings, contents and any work of other trades, in accordance with prudent practice.

22. Limitation of Liability

Subject to the Australian Consumer Law and any other applicable non-excludable statutory rights, our liability under or in connection with these Terms or any Contract is limited as follows.

For Works supplied to a customer that is not a consumer for the purposes of the Australian Consumer Law (for example, a trade or commercial customer acquiring the Works in the course of a business), our liability is limited at our option to:

carrying out the Works again, or
payment of the reasonable cost of having the Works carried out again

For Works supplied to a consumer, your rights under the Australian Consumer Law are not limited or excluded.

To the extent permitted by law, we are not liable for any indirect, consequential, economic or special loss, including loss of profits, loss of business opportunity, loss of revenue, loss of rent, loss of enjoyment, business interruption costs, or costs of accommodation or relocation, arising under or in connection with these Terms or any Contract.

23. Australian Consumer Law

Our Works come with guarantees under the Australian Consumer Law that cannot be excluded. For Works supplied to a consumer, you are entitled to the consumer guarantees in Part 3-2 of the Australian Consumer Law, including the guarantee that the Works will be rendered with due care and skill and will be reasonably fit for any disclosed purpose.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other non-excludable right you may have under the Australian Consumer Law or other applicable law.

24. Regulatory Compliance

We hold a current Queensland Building and Construction Commission (QBCC) licence appropriate to the Works we undertake and we comply with our obligations under applicable Queensland building law and the Australian Consumer Law.

Where the Works constitute regulated residential construction work, a separate building contract complying with applicable law will be entered into in addition to these Terms. That contract governs the matters required under applicable law for that work.

Your rights, and our obligations, under any applicable non-excludable law continue to apply in full and are not limited, modified or affected by these Terms or by any provision of these Terms.

25. Termination

A party may terminate the Contract by written notice if:

the other party is in material breach of the Contract and fails to remedy that breach within a reasonable period after written notice, or
the other party becomes insolvent

We may also suspend the Works or terminate the Contract where:

you fail to pay an undisputed amount when due
you breach a material obligation under the Contract and fail to remedy that breach within a reasonable period
access to the Site is denied or unsafe for a continuous period
continuation of the Works is rendered unreasonable by Site conditions or by your direction

If the Contract is terminated, we are entitled to be paid for Works performed and materials supplied to the date of termination, including reasonable costs of demobilisation and any non-cancellable supplier costs.

26. Force Majeure

Neither party is liable for failure or delay in performance of the Contract caused by circumstances beyond that party's reasonable control, including natural events, weather events, fire, flood, pandemic, government action, supply chain failure, labour disputes, energy supply interruption or industrial action. The affected party will notify the other party promptly and the parties will work in good faith to minimise the effect on the Works.

27. Disputes

If a dispute arises in connection with these Terms or a Contract, the parties will first attempt to resolve the dispute by good faith discussion between the parties.

If the dispute is not resolved within a reasonable period, the dispute may be referred to an appropriate dispute resolution process available under applicable law.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief.

28. General

Governing law. These Terms and any Contract are governed by the laws of Queensland.

Jurisdiction. The courts of Queensland have non-exclusive jurisdiction over any matter arising under these Terms or any Contract.

Notices. Notices under these Terms must be in writing and sent to the contact addresses set out in the Quotation or these Terms.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.

Entire agreement. These Terms together with the Quotation and any project-specific written agreement constitute the entire agreement between the parties for the relevant Works and supersede prior representations and discussions.

Assignment. You may not assign your rights or obligations under a Contract without our prior written consent.

No waiver. A failure or delay by either party to exercise a right under these Terms is not a waiver of that right.

No third-party rights. A person who is not a party to these Terms or to a Contract has no right to enforce any of these Terms or rely on any benefit conferred under them. In particular, the Manufacturer is not a party to these Terms and these Terms do not create any rights enforceable by or against the Manufacturer.

Updates. We may update these Terms from time to time. The version current at the time you enter into a Contract applies to that Contract.

29. Contact Us

For all enquiries, quotation requests, project communications, complaints or feedback, contact us at:

Email: info@microcem.com.au
Phone: 0435 055 266
Post: 27/30 Mudgeeraba Road, Mudgeeraba QLD 4213

These Terms are issued by Allsafe Access Property Maintenance Pty Ltd trading as Microcem. They form part of the contractual framework between Microcem and its customers. They do not replace the project-specific quotation, scope of works or, for domestic building work, the QBCC-compliant building contract that applies to that project.